Refund policy

Thank you for choosing GG Go Gettem. We strive to offer high-quality products and excellent customer service. To maintain transparency and clarity regarding our refund policy, we want to make it clear that we do not offer refunds or exchanges for change of mind.

Exception:

We will only consider refunds or exchanges for shoe tags in the rare event of a manufacturing defect.  If, for any reason, you are dissatisfied with your purchase and we conclude the goods as faulty, we will happily exchange or refund the item/s (original proof of purchase must be supplied).  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item.  

How to Request a Refund or Exchange:

If you believe your shoe tag is eligible for a refund or exchange based on the exceptions mentioned above, please follow these steps:

  1. Contact our customer support team at gg.gogettem@gmail.com within 10 days from the date of your purchase.

  2. Include your order number and provide a detailed explanation of the issue, along with relevant images if necessary.

  3. Our customer support team will review your request and provide instructions on how to return the product for further evaluation or initiate an exchange if applicable.

Refund Processing:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method within 10 business days of receiving the item back.  Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gg.gogettem@gmail.com.

Contact Information:

We appreciate your understanding of our refund policy and your support for GG Go Gettem.  If you have any questions or require clarification about our refund policy, please do not hesitate to reach out to our customer support team at: gg.gogettem@gmail.com, we are here to assist you with any concerns you may have.

Thank you for choosing GG Go Gettem.