Shipping policy

Shipping Policy

This Shipping Policy outlines the terms and conditions for shipping orders from GG Go Gettem via our online website. Please take a moment to review this information to understand our shipping procedures.

1. Shipping Destinations

We currently offer shipping services within Australia.

If you are an international buyer and would like to make a purchase please contact our customer support team at gg.gogettem@gmail.com and we will endeavor to complete this transaction for you. For international orders, please be aware that additional customs and import duties may apply. Customers are responsible for these charges, which are not included in the product or shipping costs. We advise contacting your local customs office for details regarding potential duties and taxes.

2. Shipping Methods, Delivery Times and Costs

We provide various shipping options to suit your needs via Australia Post. During the checkout process, you will be able to choose from available shipping methods before finalising your purchase. Please be aware that estimated delivery times are approximate and may be subject to change due to unforeseen circumstances beyond our control.

FREE DELIVERY standard delivery without tracking (3-6 business days to deliver)

$5.00 REGISTERED POST tracking and signature on delivery included (3-6 business days to deliver)

$10.00 EXPRESS POST tracking included (1-4 business days to deliver)

3. Order Processing Time

Once you place an order, our dedicated team will promptly process and prepare it for shipment. Most orders are processed and shipped within [2] business days. 

4. Shipment Confirmation and Tracking

Upon shipment, if your item has tracking you will receive an email confirmation that includes a tracking number. This tracking number enables you to monitor the status of your shipment in real-time. Alternatively, you can track your order by logging into your account on our website.

5. Shipping Carriers

We collaborate with trusted shipping carriers to ensure secure and timely delivery of your orders. Our current choice of carrier is Australia post however this is subject to change.

6. Missing or Damaged Shipments

If, on rare occasions, your order is lost or arrives damaged, please contact our Customer Support team immediately. We will work to resolve the issue promptly and ensure your satisfaction.

7. Returns and Refunds

For comprehensive details on returning products, as well as associated terms and conditions, please consult our Returns and Refunds Policy.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to reach out to our Customer Support team at gg.gogettem@gmail.com

GG Go Gettem reserves the right to update and revise this Shipping Policy when necessary. Any modifications will be reflected on our website, so we recommend periodically reviewing this policy.

Thank you for selecting GG Go Gettem. We greatly appreciate your trust, and we are dedicated to delivering a positive and convenient shopping experience for all our customers.